Frequently Asked Questions


Which Shooshie websites can you trust?

Our official websites are and


How does delivery work?

We are proud to offer shipping of your SHOOSHIE worldwide!

Because all of our SHOOSHIES are handmade for you, they require 4-8 business days before they are shipped. Orders placed before midnight will be included in the following day’s batch for manufacturing. 


Where are you based?

Our customer service office is located in Melbourne, Australia. 

ABN: 26 569 694 963

All products are designed in Australia and shipped via DHL from our fulfilment center in the United States.


Do you have a returns policy?

Yes! We are so confident you will love your SHOOSHIE that we offer a 30-day trial. If you don't like the product within 30 days, we will provide a returns postage label. Please email us with your reason for returning it and, if applicable, photos of your complaint.


Can I cancel my order after I have placed it?

If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfillment partner. However if you do need to change or cancel an order please email us at immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.

How do I use a discount code?

Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time.